Terms and conditions

As a small business, late arrival/ late cancellations/ rescheduling directly affect our Grooming Studio. We appreciate that things can and do come up and understand that some circumstances are well beyond your control- therefore these particular situations will be judged on a case-by-case basis.

Please note that the following fees will now be payable if you wish to book with us again:

• We will cancel your appointment for any Late Arrival (more than 10 minutes), resulting in a $30 fee added to your account, payable before or at your next appointment.
• Canceling an appointment within 48 hours of being scheduled will result in a $50 fee added to your account, payable before or at your next appointment.
• No-shows (not arriving at the appointment without providing any notification) will now result in FROM $60 (depending on the services you book with us)cancellation fee which must be paid before we booking/honor your next appointment with us.

Pets must be picked up within 45 minutes of the completion of their grooming session. A late fee of $20 will apply for each additional 30-minute period thereafter. This policy is in place to ensure the safety and comfort of your pet and to maintain our grooming schedule.

At LuMoo Pet Grooming we use extreme caution and care when handling your pet, whilst accidents are rare when working with live animals there will always be a risk. Grooming equipment is extremely sharp and possible accidents can occur, these include but are not limited to: cuts, nicks, scratches, or quicking of the nails. In most cases, these accidents occur whilst a pet is wiggling or moving around. Your pet's safety and comfort are always our number one priority. In the event, that an accident does occur you will be notified immediately, if your groomer feels as though your dog requires immediate medical attention and the pet owner is not contactable we will seek veterinary care for your animal.

Occasionally grooming can expose or aggravate hidden medical problems or current ones. This can occur during or after grooming, all medical expenses related to underlying health or medical problems will remain the responsibility of the owner.